FOR IMMEDIATE
RELEASE
October 19, 2006
eGIX Now Offering Automated Disaster Recovery Solution
-'Communications Continuity' Becoming the Latest Voice Industry
Buzz Term-
CARMEL, Ind.—In the wake of
destructive storms last April in Indianapolis, Ind.,
representatives of eGIX and DSLindiana assisted several
displaced businesses to return to operation. The severity of
the damage from these storms prompted eGIX executives to realize
something was lacking in the contingency planning for most
businesses: what to do when phone lines are knocked out. The
solution: offer a communications continuity service so customers
can still reach a business’ “front door.”
“People do business around the
clock, around the world,” said eGIX, Inc. COO Executive Vice
President James Kinnett. “A vendor in California or a customer
in India doesn’t know or care about the reasons why they get a
busy signal when they call. All they care about is connecting to
you. This is why we offer Automated Disaster Recovery for
communications continuity to our customers.”
Similar to a crisis communications
plan, eGIX’s Automated Disaster Recovery is activated when phone
lines or other lines of communications are knocked out of
commission. Incoming telephone calls are diverted to alternate
phone numbers—such as a cell phone, home phone or remote
location—to ensure all calls are received by a person rather
than be greeted by a busy signal.
The 2005 hurricane season raised
the issue of the lack in communications continuity planning.
This, as well as regional storms in Indiana, led telecom
providers such as eGIX to further develop products that address
the issue. According to Kinnett, the entire industry is
responding to the growing need.
“What you’re seeing, to some
extent, is a sea change in how voice and data communications
companies operate,” Kinnett said. “The entire industry is moving
beyond the tag of ‘technology’ and more into the realm of
business solutions.”
While eGIX has developed solutions
around communications continuity, Kinnett said the onus rests
squarely on business owners to incorporate it into contingency
planning.
“Many
businesses are operated remotely and have highly mobile offices
and operations,” Kinnett said. “Incorporating communications
continuity into contingency plans is the next logical step to
take.”
Headquartered in Carmel, IN, eGIX,
Inc. is a rapidly growing provider of Business Communication
Solutions to small and medium sized Midwest businesses. eGIX
serves as a single source to business customers for reliable and
affordable integrated IP voice and data services, high-speed
Internet access, local line services and a full suite of
business applications and enhanced messaging services, some of
which are proprietary to eGIX. With its subsidiaries—DSLindiana
and Kiva Networking—eGIX is utilizing secure, facilities-based
IP/SIP network and the latest in softswitch technology to lead
the competition in providing carrier quality Voice-over IP and
IP/SIP applications like IP Centrex and IP Hosted PBX. These
services translate into significant productivity gains and
complete end-user control over daily communications for the
always-on business.
www.egix.com
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